ShulCloud FAQs

**Please note that ShulCloud works best on Chrome, Firefox, or Safari browsers.**

Q: What is ShulCloud?

A: ShulCloud is a cloud-based synagogue management software used by over 900 synagogues throughout the United States. This system was created to directly serve synagogues and their members’ unique needs, including account management, bill payment, record updating, membership directory and more.

Q: I forgot my password, what do I do?

A: On the log-in screen, there is a “forgot password” button. If you click this, ShulCloud will send you an email prompting you to set up a new password.

Q: Can I update my personal information on ShulCloud?

A: Yes. You will be able to edit all this information on the website when logged in to your account. If you are logged in, a “Welcome [Your Name]”  button will be visible in the upper right corner of the website homepage. Click that button, and then click on “My Account” where you will be able to update any information.

You will be able to edit your personal information, including address, phone number, family relationships, and more.

Q: Who can see my information?

A: The Congregation B’nai Tikvah (CBT) ShulCloud system is only accessible to CBT members. The only people who can see your financial information are you and the CBT administrative staff.  Credit Card numbers are not able to be seen by the CBT staff. The CBT online Member Directory is only accessible to CBT members. Each family unit will be able to control what information is visible in that directory.

Q: Can I use ShulCloud to make donations or payments?

A: Yes! You will be able to make donations and register for events and classes directly from the website, as well as specify where you would like your funds to be applied. You will have the option to either use a charge card (with an administrative fee) or an eCheck (no fee).

Q: Is my credit card on file secure?

A: Yes. Your personal and financial information is secure. ShulCloud uses SSL (Secure Sockets Layer) to encrypt all payment transactions. For more information on ShulCloud’s security practices see: www.shulcloud.com/security

Q: What if my Log-In link expires?

A: Please email ahershon@bnaitikvah.net if your account log-in link expires. After 7 days your log-in link will expire.

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